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Utility Assistance

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Programs that provide financial assistance for people who are at risk for having their utilities shut off; offer discounted utility services; provide disconnection protection; arrange for notification regarding pending disconnection; make available special services such as large print utility bills or levalized energy bill payment arrangements which support people's ability to make their payments; or supply wood, propane, butane or other fuel for heating or cooking purposes in situations where people have no other means of acquiring them. (AIRS BV-8900)

If you know of a Service that should be listed but isn't, please Suggest a New Provider. If you find errors in a listing, please let us know by using the "Suggest an Edit" form on the provider's detail page.

Access Wireless
One Levee Way Ste 3106
Newport, KY 41071
 Phone: 888-900-5899
Service Categories:
Address:
One Levee Way Ste 3106
Newport, KY 41071
Phone: 888-900-5899
Fax: 888-594-4473
Service Categories:
Utility Assistance
URL: https://www.accesswireless.com/
Eligibility: Income eligible and participation in a qualifying government assistance program.
Services Provided: Access Wireless provides free cell phone plans for low income families. Use services locator on website.
Source: Nationwide Suggest Providers Queue
Last Updated: 1/7/2020
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Assurance Wireless
PO Box 5040
Charleston, IL 61920-9907
 Phone: 888-321-5880
Service Categories:
Address:
PO Box 5040
Charleston, IL 61920-9907
Phone: 888-321-5880
Service Categories:
Utility Assistance
Email: ourteam@assurancewireless.com
URL: https://www.assurancewireless.com/
Eligibility: Low income (see online income chart) and/or recipients of any of the following programs: Medicaid; Temporary Assistance for Needy Families (TANF); Food Stamps/SNAP; Section 8/ Federal Public Housing Assistance; Supplemental Security Income (SSI); National School Free Lunch Program (NSLP); Low-Income Home Energy Assistance Program (LIHEAP).
Services Provided: A federal Lifeline Assistance program provided by Virgin Mobile. Lifeline is a government benefit program supported by the federal Universal Service Fund.
Source: Nationwide Suggest Providers Queue
Last Updated: 4/9/2020
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CenturyLink Center for Customers with Disabilities
Omaha, NE
Service Categories:
Address:
Omaha, NE
Toll Free Phone: 800-223-3131
Fax: 866-826-4839
Service Categories:
Assistive Technology Equipment
Utility Assistance
Email: julie.west@qwest.com
URL: https://www.centurylink.com/aboutus/community/community-development/programs-for-customers-with-disabilities.html
Services Provided: Telephone assistance for disabled: vision-or hearing-impaired, or who have mobility, cognitive or other disabilities.

Hearing Augmentation Aids
Specialized Telecommunications Equipment
Telecommunication Relay Services
Visual/Reading Aids
Source: Nationwide Suggest Providers Queue
Last Updated: 1/7/2020
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Internet Essentials
Phone: 855-846-8376
Service Categories:
Address:
Phone: 855-846-8376
Toll Free Phone: 1-855-846-8376
Service Categories:
Assistive Technology Equipment
Utility Assistance
URL: https://www.internetessentials.com/
Eligibility: Must meet all these criteria: Be located where Comcast offers Internet service; Have at least one child receiving free school lunches through the National School Lunch Program; Have not subscribed to Comcast Internet service within the last 90 days; Not have an overdue Comcast bill or unreturned equipment.
Services Provided: Internet Essestials offers families $9.95 (plus tax) a month Internet service and a low-cost computer to qualified applicants.
Never pay any price increases or pay any activation or equipment rental fees.
Option to buy a computer at initial enrollment for the low price of just $149.99 + tax
Free Internet training available — online, in print and in person.
Source: Nationwide Suggest Providers Queue
Last Updated: 1/7/2020
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Life Wireless
PO Box 2840
Covington, GA 30015
 Phone: 888-543-3620
Service Categories:
Address:
PO Box 2840
Covington, GA 30015
Phone: 888-543-3620
Fax: 866-770-6110
Service Categories:
Utility Assistance
Email: info@lifewireless.com
URL: https://www.lifewireless.com/
Eligibility: Fill out eligibility pre-screening on website. In general, if a subscriber participates in any of the following programs, they are qualified for low-income telephone assistance: Temporary Assistance to Needy Families (TANF), Supplemental Security Income (SSI), Food Stamps, Medicaid, National Free School Lunch Program, Federal Public Housing Assistance (FPHA), Low-Income Home Energy Assistance Program (LIHEAP), or an income that is at or below 135% of Federal Poverty Guidelines.
Services Provided: Participates in the federal Lifeline Program, offering free cell phones with service for those who qualify.
Source: Nationwide Suggest Providers Queue
Last Updated: 1/6/2020
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Lifeline Assistance
6710 Virginia Parkway
McKinney, TX 75071
 Phone: 855-754-6543
Service Categories:
Address:
6710 Virginia Parkway
McKinney, TX 75071
Phone: 855-754-6543
Toll Free Phone: 855-754-6543
Service Categories:
Utility Assistance
URL: https://www.freegovernmentcellphones.net
Eligibility: For participants in government assistance programs government assistance programs such as Medicaid, Food Stamps, meeting income criteria are met.
Services Provided: Provides website with information on the Lifeline Assistance program and the wireless companies that participate in the program.
Source: MHP-Nationwide
Last Updated: 5/8/2020
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SafeLink Wireless
PO Box 220009
Milwaukie, OR 97269-0009
 Phone: 800-723-3546
Service Categories:
Address:
PO Box 220009
Milwaukie, OR 97269-0009
Phone: 800-723-3546
Toll Free Phone: 800-378-1684
Service Categories:
Utility Assistance
URL: https://www.safelinkwireless.com
Eligibility: Income at or below 135% of the Federal Poverty Guidelines and/or participation in government assistance programs such as SSI, SNAP, TANF, NSLP, Medicaid, LIHEAP, etc. Service is limited to one person per household.
Services Provided: A US government-supported, LifeLine cell phone program for income-eligible households provided by TracFone Wireless, Inc. Only one Lifeline service may be obtained per household.
Source: Nationwide Suggest Providers Queue
Last Updated: 4/9/2020
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