Crisis Helplines/Hotlines

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Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

San Francisco, CA 94119
Phone: 415-434-2437
Service Categories:
Address:
San Francisco, CA 94119
Phone: 415-434-2437
Text: 415-200-2920
Toll Free Phone: 800-628-9240
Service Categories:
Eligibility: Contact for eligibility
Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals
Source: Nationwide Suggest Providers Queue
Last Updated: 4/4/2019
1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673 Crisis Line: 800-656-4673
Service Categories:
Organization Name: Rape Abuse and Incest National Network (RAINN)
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Address:
1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673
Crisis Line: 800-656-4673
Toll Free Phone: 800-656-4673
Service Categories:
Email: info@rainn.org
Services Provided: Created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country.
Source: MHP-Nationwide
Last Updated: 5/8/2020
PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200 Crisis Line: 866-488-7386
Organization Name: Trevor Project
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Address:
PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200
Crisis Line: 866-488-7386
Text: 678-678
Email: info@thetrevorproject.org
Eligibility: Lesbian, Gay, Bisexual, Transgender, and Questioning (LGBTQ) Youth (13-24), or anyone in crisis
Services Provided:

 Provides 24/7 crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.

  • LGBTQ Helplines
  • LGBTQ Support Groups
  • General Crisis Intervention Hotlines

Text: TREVOR
TrevorChat: via thetrevorproject.org

Source: Nationwide Suggest Providers Queue
Last Updated: 10/30/2020
New York, NY 10004
Phone: 888-628-9454 Crisis Line: 800-273-8255
Service Categories:
Organization Name: American Foundation for Suicide Prevention
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Address:
New York, NY 10004
Phone: 888-628-9454
Crisis Line: 800-273-8255
Text: 800-273-8255
TDD: 800-799-4889
Toll Free Phone: 800-273-8255
Service Categories:
Languages Spoken: Spanish
Eligibility: Open to everyone.
Services Provided: Suicide prevention service available to anyone in suicidal crisis or emotional distress. The National Suicide Prevention Lifeline number routes callers to the nearest accredited crisis center in the caller's area. National Suicide Prevention Lifeline calls are answered by staff at crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Chat visitors routed to a subnetwork of crisis centers accredited in providing online emotional support at: www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Organization Name: NAF Hotline Fund
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Address:
1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Fax: 202-667-5890
Email: naf@prochoice.org
Services Provided: Provides unbiased information about abortion, provider referrals, and other resources, including financial assistance.
Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
New Brunswick, NJ
Phone: 877-914-6662 Crisis Line: 877-914-6662
Organization Name: Rutgers' University Behavioral Health Care
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Address:
New Brunswick, NJ
Phone: 877-914-6662
Crisis Line: 877-914-6662
Toll Free Phone: 877-914-6662
Languages Spoken: Spanish
Eligibility: Mothers of children with special needs
Services Provided: 24/7 peer-support helpline for mothers of children with special needs. Offers peer support, clinical assessment, database of trained service providers, support groups.
Source: MHP-Nationwide
Last Updated: 1/6/2020
122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433 Crisis Line: 800 784 2433
Organization Name: Suicide Org
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Address:
122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433
Crisis Line: 800 784 2433
Toll Free Phone: 800-273-8255
Eligibility: Individuals considering suicide.
Services Provided: National suicide prevention hotline for individuals experiencing thoughts of suicide who are not in immediate danger.
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
Address:
New York, NY
Text: 741-741
Email: info@crisistextline.org
Eligibility: No restrictions.
Services Provided:

Provides a 24/7 texting line for those in crisis. Text START to 741-741. Also offers crisis support via Facebook messenger.

Crisis support in the US, Canada, the UK, and Ireland.

Accepts and trains volunteers.

Source: Nationwide Suggest Providers Queue
Last Updated: 8/31/2020
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
Service Categories:
Organization Name: Boys Town
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Address:
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
Text: 20121
TDD: 800-448-1833
Service Categories:
Eligibility: Contact for specific information.
Services Provided:

Hotline for kids, teens, and young adults who are depressed, contemplating suicide, being physically or sexually abused, are on the run, addicted, threatened by gang violence, fighting with a friend or parent, or those who are facing overwhelming challenges.

  • General Crisis Intervention Hotlines
  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 10/2/2020
PO Box 65323
Washington, DC
Phone: 202-790-6300 Crisis Line: 888-373-7888
Organization Name: Polaris
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Address:
PO Box 65323
Washington, DC
Phone: 202-790-6300
Crisis Line: 888-373-7888
Text: 233733
TDD: 711
Email: help@humantraffickinghotline.org
Wheelchair Access: Yes
Eligibility: Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.
Services Provided: A national, toll-free hotline, available to answer calls, texts, and chats from anywhere in the country, 24 hours a day, 7 days a week, every day of the year. The Hotline is not a government entity, law enforcement, or an immigration authority.
Source: MHP-Nationwide
Last Updated: 11/21/2019
Organization Name: Substance Abuse and Mental Health Services Administration
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Address:
5600 Fishers Lane
Rockville, MD 20857
Phone: 800-662-4357
Crisis Line: 800-662-4357
TDD: 800-487-4889
Toll Free Phone: 800-662-4357
Eligibility: Anyone needing information or resources on substance use disorder and mental illness.
Services Provided:

Government run website, in connection with The Substance Abuse and Mental Health Services Administration (SAMHSA). Provides information, publications, and referrals for those with substance use disorders, to treatment facilities, treatment options, information on paying for treatment, and understanding addiction and mental health.

  • Substance Use Disorder Referrals
Source: MHP-Nationwide
Last Updated: 10/5/2020
6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Address:
6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Toll Free Phone: 800-273-8255
Eligibility: young adults with suicidal thoughts
Services Provided: Suicide prevention and mental illness; equipping America’s teens and young adults with the skills and support they need to grow into healthy, thriving adults.
Help schools evaluate and strengthen their mental health, substance abuse and suicide prevention programs and systems to safeguard individual and community health.
Develop expert resources and create powerful partnerships to ensure more teens and young adults get access to the resources and support they need to navigate life’s challenges.
Educate and equip students, families and communities to know when and how to support others who are in distress or struggling with a mental health issue.
Source: MHP-Nationwide
Last Updated: 1/7/2020
195 41st Street Ste 11253
Oakland, CA 94611
Phone: 510-771-1417 Crisis Line: 877-565-8860
Service Categories:
Address:
195 41st Street Ste 11253
Oakland, CA 94611
Phone: 510-771-1417
Crisis Line: 877-565-8860
Toll Free Phone: 877-565-8860
Service Categories:
Email: contact@translife.org
Eligibility: Trans people in need of emotional support during times of crisis
Services Provided:

A trans-led organization that connects trans people to the community, support, and resources needed to survive and thrive.

  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 10/2/2020
2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Organization Name: LGBT National Help Center
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Address:
2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Toll Free Phone: 888-843-4564
Email: help@LGBThotline.org
Wheelchair Access: Yes
Eligibility: People with questions regarding sexual orientation and/or gender identity.
Services Provided:

Provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity.

Source: Nationwide Suggest Providers Queue
Last Updated: 8/28/2020
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
Organization Name: Gallaudet University
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Address:
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
TDD: 202-651-5052
Fax: 202-651-5054
Services Provided: Responds to inquiries about a diverse range of topics related to deaf and hard-of-hearing children from infancy to age 21.
Source: MHP-Nationwide
Last Updated: 1/7/2020
Phone: 855-812-1001 Crisis Line: 855-812-1001
Service Categories:
Address:
Phone: 855-812-1001
Crisis Line: 855-812-1001
TDD: 800-787-3224
Toll Free Phone: 800-799-7233
Service Categories:
Email: nationaldeafhotline@adwas.org
Languages Spoken: ASL
Services Provided:

Hotline

Offers email, video phone, and live chat services. Video phone and live chat available 24/7/365.

ADWAS & hotline advocates offer many ways to support callers as we can:

  • listen and provide emotional support
  • provide information and referrals
  • do domestic violence and sexual assault education
  • brainstorm with callers ways to keep safe
  • develop safety plans

Advocates can also work with Deaf and hearing friends and family members of Deaf survivors. Helpers can call us to learn more about intervention strategies and how to support survivors.

Support for Other Organizations

ADWAS also gives hearing domestic violence and sexual assault programs and shelters cultural training, support, education, and technical assistance to improve their accessibility for Deaf survivors. For shelters and programs that want training or information on working with Deaf survivors, they can contact us.

Information and Resources

Also offers a variety of resources, information, and support options for deaf survivors and their friends and families.

Provider Profiles:

ADWAS, in Seattle, Washington, partners with the National Domestic Violence Hotline (NDVH), in Austin, Texas, to provide DV services in American Sign Language.

Source: MHP-Nationwide
Last Updated: 8/11/2020
10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900 Crisis Line: 888-807-7250
Address:
10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900
Crisis Line: 888-807-7250
Toll Free Phone: 800-273-8255
Services Provided: Suicide prevention services. Services include:
- 24/7 bilingual Crisis Line and Disaster Distress Helpline
- Crisis Chat
- Other Crisis Services
- Therapy and Support
- Training and Education
Source: Nationwide Suggest Providers Queue
Last Updated: 11/4/2019
1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222 Crisis Line: 800-222-1222
Organization Name: Rocky Mountain Poison and Drug Center
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Address:
1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222
Crisis Line: 800-222-1222
Toll Free Phone: 800-222-1222
Wheelchair Access: Yes
Services Provided: A call center which provides information to health care professionals and the public related to possible poisoning emergencies.
Source: MHP-Nationwide
Last Updated: 1/24/2020
Rockville, MD 20857
Phone: 800-273-8255 Crisis Line: 8002738255
Service Categories:
Address:
Rockville, MD 20857
Phone: 800-273-8255
Crisis Line: 8002738255
Service Categories:
Languages Spoken: Spanish
Eligibility: Anyone in a suicidal crisis.
Services Provided: Telephone and Online Resource: The National Suicide Prevention Lifeline is a 24 hour, toll-free suicide prevention service available to anyone in a suicidal crisis.
Source: Nationwide Suggest Providers Queue
Last Updated: 1/24/2020
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433 Crisis Line: 800-784-2433
Organization Name: National Hopeline Network - Kristin Brooks Hope Center
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Address:
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433
Crisis Line: 800-784-2433
Toll Free Phone: 800-784-2433
Fax: 202-536-3206
Services Provided: Our focus is suicide intervention, prevention, awareness and education. We provide help and hope through online crisis chat, college campus and high school events and other educational programs. Depression is treatable. Suicide is preventable. Join and support our suicide prevention efforts today!
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019