Crisis Helplines/Hotlines

Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

If you know of a Service that should be listed but isn't, please Suggest a New Provider. If you find errors in a listing, please let us know by using the "Suggest an Edit" form on the provider's detail page.
Disclaimer...
Note: Service listings do not represent a recommendation or endorsement by the Medical Home Portal staff or its sponsoring organizations; nor do they reflect any assessment of the quality or value of a listed Service.

11240 Waples Mill Road Ste 200
Fairfax, VA 22030
Address: 11240 Waples Mill Road Ste 200
Fairfax, VA 22030
Email: 211@uww.unitedway.org
Eligibility: No restrictions
Services Provided: An information and referral national 2-1-1 center with access to contact information of 2-1-1 call centers nationwide.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 9/10/2019
San Francisco, CA 94119
Phone: 415-434-2437
Service Categories:
Address: San Francisco, CA 94119
Phone: 415-434-2437
Text: 415-200-2920
Toll Free Phone: 800-628-9240
Service Categories:
Eligibility: Contact for eligibility
Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals
Original Source: Nationwide Suggest Providers Queue
Last Updated: 4/4/2019
Mendenhall, PA 19357
Phone: 888-999-9428
Address: Mendenhall, PA 19357
Phone: 888-999-9428
Email: info@genetic.org
Eligibility: For individuals with X and Y chromosome variations and their families.
Services Provided: This is a helpline only. For general inquiries, please send your phone number along with your email message. AXYS operates a number of face-to-face and online support groups.

Family Support Centers/Outreach
Information and Referral
Peer Counseling
Support Groups
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/12/2019
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
Service Categories:
Address: 14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
TDD: 800-448-1833
Service Categories:
Eligibility: Contact for specific information.
Services Provided: The Boys Town National Hotline is a 24 hour service that is providing crisis counseling, resource information and referrals to local services, with a focus on issues affecting children, teens and parents.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/8/2019
Phone: 855-812-1001
Service Categories:
Address:
Phone: 855-812-1001
Toll Free Phone: 855-812-1001
Service Categories:
Email: nationaldeafhotline@adwas.org
Services Provided: Available 24/7
Original Source: MHP-Nationwide
Last Updated: 8/14/2019
Address:
Service Categories:
Eligibility: No restrictions.
Services Provided: Provides a 24/7 texting line for those in crisis. Text START to 741-741.
Crisis support in the US.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/17/2019
10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900 Crisis Line: 888-807-7250
Address: 10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900
Crisis Line: 888-807-7250
Toll Free Phone: 800-273-8255
Services Provided: Suicide prevention services. Services include:
- 24/7 bilingual Crisis Line and Disaster Distress Helpline
- Crisis Chat
- Other Crisis Services
- Therapy and Support
- Training and Education
Original Source: Nationwide Suggest Providers Queue
Last Updated: 11/4/2019
6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Address: 6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Toll Free Phone: 800-273-8255
Eligibility: young adults with suicidal thoughts
Services Provided: Suicide prevention and mental illness; equipping America’s teens and young adults with the skills and support they need to grow into healthy, thriving adults.
Help schools evaluate and strengthen their mental health, substance abuse and suicide prevention programs and systems to safeguard individual and community health.
Develop expert resources and create powerful partnerships to ensure more teens and young adults get access to the resources and support they need to navigate life’s challenges.
Educate and equip students, families and communities to know when and how to support others who are in distress or struggling with a mental health issue.
Original Source: MedHome Portal
Last Updated: 5/22/2018
2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Organization Name: LGBT National Help Center
(Show others in Organization)
Address: 2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Toll Free Phone: 888-843-4564
Email: help@LGBThotline.org
Eligibility: People with questions regarding sexual orientation and/or gender identity.
Wheelchair Accessible: Yes
Services Provided: Provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/15/2019
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
Organization Name: Gallaudet University
(Show others in Organization)
Address: KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
TDD: 202-651-5052
Services Provided: Responds to inquiries about a diverse range of topics related to deaf and hard-of-hearing children from infancy to age 21.
Original Source: MedHome Portal
Last Updated: 7/16/2018
Organization Name: Rutgers' University Behavioral Health Care
(Show others in Organization)
Address: New Brunswick, NJ
Phone: 877-914-6662
Toll Free Phone: 877-914-6662
Languages Spoken: Spanish speaking
Eligibility: mothers of children with special needs
Services Provided: 24/7 peer-support helpline for mothers of children with special needs. Counselors and support groups, using a "reciprocal peer support" model: the idea that people with similar experiences can assist each other.
Provider Profiles: Live Chat available
Original Source: MedHome Portal
Last Updated: 8/28/2018
1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Organization Name: NAF Hotline Fund
(Show others in Organization)
Address: 1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Email: naf@prochoice.org
Services Provided: Provides unbiased information about abortion, provider referrals, and other resources, including financial assistance.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673 Crisis Line: 800-656-4673
Service Categories:
Organization Name: Rape Abuse and Incest National Network (RAINN)
(Show others in Organization)
Address: 1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673
Crisis Line: 800-656-4673
Toll Free Phone: 800-656-4673
Service Categories:
Email: info@rainn.org
Services Provided: Created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country.
Original Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
New York, NY 10004
Phone: 888-628-9454 Crisis Line: 800-273-8255
Service Categories:
Organization Name: American Foundation for Suicide Prevention
(Show others in Organization)
Address: New York, NY 10004
Phone: 888-628-9454
Crisis Line: 800-273-8255
Text: 800-273-8255
TDD: 800-799-4889
Toll Free Phone: 800-273-8255
Service Categories:
Languages Spoken: Spanish
Eligibility: Open to everyone.
Services Provided: Suicide prevention service available to anyone in suicidal crisis or emotional distress. The National Suicide Prevention Lifeline number routes callers to the nearest accredited crisis center in the caller's area. National Suicide Prevention Lifeline calls are answered by staff at crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Chat visitors routed to a subnetwork of crisis centers accredited in providing online emotional support at: www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx
Original Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433 Crisis Line: 800 784 2433
Organization Name: Suicide Org
(Show others in Organization)
Address: 122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433
Crisis Line: 800 784 2433
Toll Free Phone: 800-273-8255
Eligibility: Individuals considering suicide.
Services Provided: National suicide prevention hotline for individuals experiencing thoughts of suicide who are not in immediate danger.
Original Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200 Crisis Line: 866-488-7386
Organization Name: Trevor Project
(Show others in Organization)
Address: PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200
Crisis Line: 866-488-7386
Text: 202-304-1200
Email: info@thetrevorproject.org
Eligibility: LGBTQ young people under 25 years old.
Services Provided: Provides confidential, secure instant messaging and text service for LGBTQ youth; provides live help from trained volunteer counselors.

Text: TREVOR
TrevorChat: via thetrevorproject.org
Original Source: Nationwide Suggest Providers Queue
Last Updated: 11/6/2019
1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222 Crisis Line: 800-222-1222
Organization Name: Rocky Mountain Poison and Drug Center
(Show others in Organization)
Address: 1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222
Crisis Line: 800-222-1222
Toll Free Phone: 800-222-1222
Wheelchair Accessible: Yes
Services Provided: A call center which provides information to health care professionals and the public related to possible poisoning emergencies.
Original Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
PO Box 65323
Washington, DC
Phone: 202-790-6300 Crisis Line: 888-373-7888
Organization Name: Polaris
(Show others in Organization)
Address: PO Box 65323
Washington, DC
Phone: 202-790-6300
Crisis Line: 888-373-7888
Text: 233733
TDD: 711
Email: help@humantraffickinghotline.org
Eligibility: Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.
Wheelchair Accessible: Yes
Services Provided: A national, toll-free hotline, available to answer calls, texts, and chats from anywhere in the country, 24 hours a day, 7 days a week, every day of the year. The Hotline is not a government entity, law enforcement, or an immigration authority.
Original Source: MHP-Nationwide
Last Updated: 11/21/2019
5600 Fishers Lane
Rockville, MD 20857
Phone: 877-726-4727 Crisis Line: 800-847-4889
Organization Name: Federal Substance Abuse and Mental Health
(Show others in Organization)
Address: 5600 Fishers Lane
Rockville, MD 20857
Phone: 877-726-4727
Crisis Line: 800-847-4889
Toll Free Phone: 800-847-4889
Email: findtreatment@samhsa.gov
Eligibility: Anyone needing information or resources on substance use disorder and mental illness.
Services Provided: Provides services for individuals and family members facing mental and/or substance use disorders. Provides referrals to local treatment facilities, support groups and community-based organizations. Client can also order free publications and other information.
Original Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/27/2019
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433 Crisis Line: 800-784-2433
Organization Name: National Hopeline Network - Kristin Brooks Hope Center
(Show others in Organization)
Address: 1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433
Crisis Line: 800-784-2433
Toll Free Phone: 800-784-2433
Services Provided: Our focus is suicide intervention, prevention, awareness and education. We provide help and hope through online crisis chat, college campus and high school events and other educational programs. Depression is treatable. Suicide is preventable. Join and support our suicide prevention efforts today!
Original Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
Oakland, CA
Phone: 510-771-1417 Crisis Line: 877-565-8860
Address: Oakland, CA
Phone: 510-771-1417
Crisis Line: 877-565-8860
Toll Free Phone: 877-565-8860
Email: contact@translife.org
Eligibility: Individuals going through problems being a transgender or gender non-conforming individuals.
Services Provided: Provides a toll free crisis hotline for transgender and gender non-conforming individuals in the United States and Canada.
Micro-grants and guidance for updating an ID-affirming gender.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 11/6/2019