Crisis Helplines/Hotlines

Suggest a New Provider

Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

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Disclaimer...
Note: Service listings do not represent a recommendation or endorsement by the Medical Home Portal staff or its sponsoring organizations; nor do they reflect any assessment of the quality or value of a listed Service.

2-1-1 Nationwide Information and Referral

11240 Waples Mill Road Ste 200
Fairfax, VA 22030

Service Categories:

www.211.org

Address: 11240 Waples Mill Road Ste 200
Fairfax, VA 22030

Service Categories:

Email: 211@uww.unitedway.org

URL: http://www.211.org

Eligibility: No restrictions

Services Provided: An information and referral national 2-1-1 center with access to contact information of 2-1-1 call centers nationwide.

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	9/10/2019

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AIDS/HIV Nightline

San Francisco, CA 94119
Phone: 415-434-2437

Service Categories:

www.sfsuicide.org/our-programs/hiv-nightlines/

Address: San Francisco, CA 94119

Phone: 415-434-2437

Text: 415-200-2920

Toll Free Phone: 800-628-9240

Service Categories:

URL: http://www.sfsuicide.org/our-programs/hiv-nightlines/

Eligibility: Contact for eligibility

Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	4/4/2019

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Association for X and Y Variations (AXYS)

Mendenhall, PA 19357
Phone: 888-999-9428

Service Categories:

genetic.org/

Address: Mendenhall, PA 19357

Phone: 888-999-9428

Service Categories:

Email: info@genetic.org

URL: https://genetic.org/

Eligibility: For individuals with X and Y chromosome variations and their families.

Services Provided: This is a helpline only. For general inquiries, please send your phone number along with your email message. AXYS operates a number of face-to-face and online support groups.

Family Support Centers/Outreach
Information and Referral
Peer Counseling
Support Groups

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	8/12/2019

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Boys Town National Hotline

14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000

Service Categories:

www.boystown.org/hotline

Address: 14100 Crawford Street
Boys Town, NE 68010

Phone: 800-448-3000

TDD: 800-448-1833

Service Categories:

URL: http://www.boystown.org/hotline

Eligibility: Contact for specific information.

Services Provided: The Boys Town National Hotline is a 24 hour service that is providing crisis counseling, resource information and referrals to local services, with a focus on issues affecting children, teens and parents.

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	8/8/2019

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Crisis Hotline for the Deaf

Phone: 855-812-1001

Service Categories:

Address:

Phone: 855-812-1001

Toll Free Phone: 855-812-1001

Service Categories:

Email: nationaldeafhotline@adwas.org

Services Provided: Available 24/7

Original Source:	MHP-Nationwide
Last Updated:	8/14/2019

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Crisis Text Line

Service Categories:

www.crisistextline.org

Address:

Service Categories:

URL: http://www.crisistextline.org

Eligibility: No restrictions.

Services Provided: Provides a 24/7 texting line for those in crisis. Text START to 741-741.
Crisis support in the US.

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	6/17/2019

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Didi Hirsch Suicide Prevention Center

10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900 Crisis Line: 888-807-7250

Service Categories:

didihirsch.org/services/

Address: 10277 West Olympic Blvd
Los Angeles, CA 90067

Phone: 424-362-2900

Crisis Line: 888-807-7250

Toll Free Phone: 800-273-8255

Service Categories:

URL: https://didihirsch.org/services/

Services Provided: Suicide prevention services. Services include:
- 24/7 bilingual Crisis Line and Disaster Distress Helpline
- Crisis Chat
- Other Crisis Services
- Therapy and Support
- Training and Education

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	11/4/2019

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Jed Foundation (JED)

6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544

Service Categories:

www.jedfoundation.org

Address: 6 East 39th Street, Suite 1204
New York, NY 10016

Phone: 212-647-7544

Toll Free Phone: 800-273-8255

Service Categories:

URL: http://www.jedfoundation.org

Eligibility: young adults with suicidal thoughts

Services Provided: Suicide prevention and mental illness; equipping America’s teens and young adults with the skills and support they need to grow into healthy, thriving adults.
Help schools evaluate and strengthen their mental health, substance abuse and suicide prevention programs and systems to safeguard individual and community health.
Develop expert resources and create powerful partnerships to ensure more teens and young adults get access to the resources and support they need to navigate life’s challenges.
Educate and equip students, families and communities to know when and how to support others who are in distress or struggling with a mental health issue.

Original Source:	MedHome Portal
Last Updated:	5/22/2018

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LGBT Hotline, LGBT National Help Center

2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564

Service Categories:

www.glbthotline.org/

Organization Name: LGBT National Help Center
(Show others in Organization)

Address: 2261 Market Street
San Francisco, CA 94114

Phone: 888-843-4564

Toll Free Phone: 888-843-4564

Service Categories:

Email: help@LGBThotline.org

URL: https://www.glbthotline.org/

Eligibility: People with questions regarding sexual orientation and/or gender identity.

Wheelchair Accessible: Yes

Services Provided: Provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity.

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	8/15/2019

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Laurent Clerc National Deaf Education Center, Gallaudet University

KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051

Service Categories:

clerccenter.gallaudet.edu/

Organization Name: Gallaudet University
(Show others in Organization)

Address: KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695

Phone: 202-651-5051

TDD: 202-651-5052

Service Categories:

URL: http://clerccenter.gallaudet.edu/

Services Provided: Responds to inquiries about a diverse range of topics related to deaf and hard-of-hearing children from infancy to age 21.

Original Source:	MedHome Portal
Last Updated:	7/16/2018

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Mom2Mom helpline, Rutgers' University Behavioral Health Care

New Brunswick, NJ
Phone: 877-914-6662

Service Categories:

ubhc.rutgers.edu/mom2mom/

Organization Name: Rutgers' University Behavioral Health Care
(Show others in Organization)

Address: New Brunswick, NJ

Phone: 877-914-6662

Toll Free Phone: 877-914-6662

Service Categories:

URL: http://ubhc.rutgers.edu/mom2mom/

Languages Spoken: Spanish speaking

Eligibility: mothers of children with special needs

Services Provided: 24/7 peer-support helpline for mothers of children with special needs. Counselors and support groups, using a "reciprocal peer support" model: the idea that people with similar experiences can assist each other.

Provider Profiles: Live Chat available

Original Source:	MedHome Portal
Last Updated:	8/28/2018

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National Abortion Federation Hotline, NAF Hotline Fund

1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100

Service Categories:

prochoice.org/

Organization Name: NAF Hotline Fund
(Show others in Organization)

Address: 1090 Vermont Avenue NW
Washington, DC 20005

Phone: 800-772-9100

Service Categories:

Email: naf@prochoice.org

URL: https://prochoice.org/

Services Provided: Provides unbiased information about abortion, provider referrals, and other resources, including financial assistance.

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	6/6/2019

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National Sexual Assault Hotline, RAINN, Rape Abuse and Incest National Network (RAINN)

1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673 Crisis Line: 800-656-4673

Service Categories:

www.rainn.org/

Organization Name: Rape Abuse and Incest National Network (RAINN)
(Show others in Organization)

Address: 1220 L Street NW Suite 505
Washington, DC 20005

Phone: 800-656-4673

Crisis Line: 800-656-4673

Toll Free Phone: 800-656-4673

Service Categories:

Email: info@rainn.org

URL: https://www.rainn.org/

Services Provided: Created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country.

Original Source:	Help Me Grow Utah via United Way 2-1-1
Last Updated:	11/13/2019

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National Suicide Prevention Lifeline, American Foundation for Suicide Prevention

New York, NY 10004
Phone: 888-628-9454 Crisis Line: 800-273-8255

Service Categories:

suicidepreventionlifeline.org/

Organization Name: American Foundation for Suicide Prevention
(Show others in Organization)

Address: New York, NY 10004

Phone: 888-628-9454

Crisis Line: 800-273-8255

Text: 800-273-8255

TDD: 800-799-4889

Toll Free Phone: 800-273-8255

Service Categories:

URL: https://suicidepreventionlifeline.org/

Languages Spoken: Spanish

Eligibility: Open to everyone.

Services Provided: Suicide prevention service available to anyone in suicidal crisis or emotional distress. The National Suicide Prevention Lifeline number routes callers to the nearest accredited crisis center in the caller's area. National Suicide Prevention Lifeline calls are answered by staff at crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Chat visitors routed to a subnetwork of crisis centers accredited in providing online emotional support at: www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx

Original Source:	Help Me Grow Utah via United Way 2-1-1
Last Updated:	11/13/2019

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National Suicide Prevention Line, Suicide Org

122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433 Crisis Line: 800 784 2433

Service Categories:

www.suicide.org/

Organization Name: Suicide Org
(Show others in Organization)

Address: 122 I Street
Chula Vista, CA 91910

Phone: 800-784-2433

Crisis Line: 800 784 2433

Toll Free Phone: 800-273-8255

Service Categories:

URL: http://www.suicide.org/

Eligibility: Individuals considering suicide.

Services Provided: National suicide prevention hotline for individuals experiencing thoughts of suicide who are not in immediate danger.

Original Source:	Help Me Grow Utah via United Way 2-1-1
Last Updated:	11/13/2019

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National Trevor Chat/Text, Trevor Project

PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200 Crisis Line: 866-488-7386

Service Categories:

www.thetrevorproject.org/

Organization Name: Trevor Project
(Show others in Organization)

Address: PO Box 69232
West Hollywood, CA 90069

Phone: 202-304-1200

Crisis Line: 866-488-7386

Text: 202-304-1200

Service Categories:

Email: info@thetrevorproject.org

URL: https://www.thetrevorproject.org/

Eligibility: LGBTQ young people under 25 years old.

Services Provided: Provides confidential, secure instant messaging and text service for LGBTQ youth; provides live help from trained volunteer counselors.

Text: TREVOR
TrevorChat: via thetrevorproject.org

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	11/6/2019

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Poison Control Call Center, Rocky Mountain Poison and Drug Center

1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222 Crisis Line: 800-222-1222

Service Categories:

www.rmpdc.org

Organization Name: Rocky Mountain Poison and Drug Center
(Show others in Organization)

Address: 1391 North Speer Boulevard
Denver, CO 80204

Phone: 800-222-1222

Crisis Line: 800-222-1222

Toll Free Phone: 800-222-1222

Service Categories:

URL: http://www.rmpdc.org

Wheelchair Accessible: Yes

Services Provided: A call center which provides information to health care professionals and the public related to possible poisoning emergencies.

Original Source:	Help Me Grow Utah via United Way 2-1-1
Last Updated:	11/13/2019

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Polaris-National Human Trafficking Hotline, Polaris

PO Box 65323
Washington, DC
Phone: 202-790-6300 Crisis Line: 888-373-7888

Service Categories:

humantraffickinghotline.org/

Organization Name: Polaris
(Show others in Organization)

Address: PO Box 65323
Washington, DC

Phone: 202-790-6300

Crisis Line: 888-373-7888

Text: 233733

TDD: 711

Service Categories:

Email: help@humantraffickinghotline.org

URL: https://humantraffickinghotline.org/

Eligibility: Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.

Wheelchair Accessible: Yes

Services Provided: A national, toll-free hotline, available to answer calls, texts, and chats from anywhere in the country, 24 hours a day, 7 days a week, every day of the year. The Hotline is not a government entity, law enforcement, or an immigration authority.

Original Source:	MHP-Nationwide
Last Updated:	11/21/2019

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Substance Use Disorder and Mental Health Helpline, Federal Substance Abuse and Mental Health

5600 Fishers Lane
Rockville, MD 20857
Phone: 877-726-4727 Crisis Line: 800-847-4889

Service Categories:

www.samhsa.gov/

Organization Name: Federal Substance Abuse and Mental Health
(Show others in Organization)

Address: 5600 Fishers Lane
Rockville, MD 20857

Phone: 877-726-4727

Crisis Line: 800-847-4889

Toll Free Phone: 800-847-4889

Service Categories:

Email: findtreatment@samhsa.gov

URL: https://www.samhsa.gov/

Eligibility: Anyone needing information or resources on substance use disorder and mental illness.

Services Provided: Provides services for individuals and family members facing mental and/or substance use disorders. Provides referrals to local treatment facilities, support groups and community-based organizations. Client can also order free publications and other information.

Original Source:	Help Me Grow Utah via United Way 2-1-1
Last Updated:	11/27/2019

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Suicide Hotline, National Hopeline Network - Kristin Brooks Hope Center

1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433 Crisis Line: 800-784-2433

Service Categories:

www.imalive.org/

Organization Name: National Hopeline Network - Kristin Brooks Hope Center
(Show others in Organization)

Address: 1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037

Phone: 800-784-2433

Crisis Line: 800-784-2433

Toll Free Phone: 800-784-2433

Service Categories:

URL: https://www.imalive.org/

Services Provided: Our focus is suicide intervention, prevention, awareness and education. We provide help and hope through online crisis chat, college campus and high school events and other educational programs. Depression is treatable. Suicide is preventable. Join and support our suicide prevention efforts today!

Original Source:	Help Me Grow Utah via United Way 2-1-1
Last Updated:	11/13/2019

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Oakland, CA
Phone: 510-771-1417 Crisis Line: 877-565-8860

Service Categories:

www.translifeline.org/

Address: Oakland, CA

Phone: 510-771-1417

Crisis Line: 877-565-8860

Toll Free Phone: 877-565-8860

Service Categories:

Email: contact@translife.org

URL: https://www.translifeline.org/

Eligibility: Individuals going through problems being a transgender or gender non-conforming individuals.

Services Provided: Provides a toll free crisis hotline for transgender and gender non-conforming individuals in the United States and Canada.
Micro-grants and guidance for updating an ID-affirming gender.

Original Source:	Nationwide Suggest Providers Queue
Last Updated:	11/6/2019

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