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Crisis Helplines/Hotlines

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Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

If you know of a Service that should be listed but isn't, please Suggest a New Provider. If you find errors in a listing, please let us know by using the "Suggest an Edit" form on the provider's detail page.

AIDS/HIV Nightline
San Francisco, CA 94119
 Phone: 415-434-2437
Service Categories:
Address:
San Francisco, CA 94119
Phone: 415-434-2437
Text: 415-200-2920
Toll Free Phone: 800-628-9240
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.sfsuicide.org/our-programs/hiv-nightlines/
Eligibility: Contact for eligibility
Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals
Source: Nationwide Suggest Providers Queue
Last Updated: 4/4/2019
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Boys Town National Hotline
14100 Crawford Street
Boys Town, NE 68010
 Phone: 800-448-3000
Service Categories:
Address:
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
TDD: 800-448-1833
Service Categories:
Crisis Helplines/Hotlines
URL: https://www.boystown.org/hotline/Pages/default.aspx
Eligibility: Contact for specific information.
Services Provided: The Boys Town National Hotline is a 24 hour service that is providing crisis counseling, resource information and referrals to local services, with a focus on issues affecting children, teens and parents.
Source: Nationwide Suggest Providers Queue
Last Updated: 1/7/2020
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Crisis Text Line
New York, NY
Service Categories:
Address:
New York, NY
Text: 741-741
Service Categories:
Community Service Opportunities
Crisis Helplines/Hotlines
Email: info@crisistextline.org
URL: https://www.crisistextline.org/
Eligibility: No restrictions.
Services Provided:

Provides a 24/7 texting line for those in crisis. Text START to 741-741. Also offers crisis support via Facebook messenger.

Crisis support in the US, Canada, the UK, and Ireland.

Accepts and trains volunteers.
Source: Nationwide Suggest Providers Queue
Last Updated: 8/31/2020
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Didi Hirsch Suicide Prevention Center
10277 West Olympic Blvd
Los Angeles, CA 90067
 Phone: 424-362-2900 Crisis Line: 888-807-7250
Service Categories:
Address:
10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900
Crisis Line: 888-807-7250
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
URL: https://didihirsch.org/services/
Services Provided: Suicide prevention services. Services include:
- 24/7 bilingual Crisis Line and Disaster Distress Helpline
- Crisis Chat
- Other Crisis Services
- Therapy and Support
- Training and Education
Source: Nationwide Suggest Providers Queue
Last Updated: 11/4/2019
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Jed Foundation (JED)
6 East 39th Street, Suite 1204
New York, NY 10016
 Phone: 212-647-7544
Service Categories:
Address:
6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
URL: https://www.jedfoundation.org/
Eligibility: young adults with suicidal thoughts
Services Provided: Suicide prevention and mental illness; equipping America’s teens and young adults with the skills and support they need to grow into healthy, thriving adults.
Help schools evaluate and strengthen their mental health, substance abuse and suicide prevention programs and systems to safeguard individual and community health.
Develop expert resources and create powerful partnerships to ensure more teens and young adults get access to the resources and support they need to navigate life’s challenges.
Educate and equip students, families and communities to know when and how to support others who are in distress or struggling with a mental health issue.
Source: MHP-Nationwide
Last Updated: 1/7/2020
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LGBT Hotline, LGBT National Help Center
2261 Market Street
San Francisco, CA 94114
 Phone: 888-843-4564
Service Categories:
Organization Name: LGBT National Help Center
(Show others in Organization)
Address:
2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Toll Free Phone: 888-843-4564
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
Email: help@LGBThotline.org
URL: https://www.glbthotline.org/
Wheelchair Access: Yes
Eligibility: People with questions regarding sexual orientation and/or gender identity.
Services Provided:

Provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity.
Source: Nationwide Suggest Providers Queue
Last Updated: 8/28/2020
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Laurent Clerc National Deaf Education Center, Gallaudet University
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
 Phone: 202-651-5051
Service Categories:
Organization Name: Gallaudet University
(Show others in Organization)
Address:
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
TDD: 202-651-5052
Fax: 202-651-5054
Service Categories:
Crisis Helplines/Hotlines
Disability Awareness Programs
Specialized Information Resources
URL: https://www3.gallaudet.edu/clerc-center.html
Services Provided: Responds to inquiries about a diverse range of topics related to deaf and hard-of-hearing children from infancy to age 21.
Source: MHP-Nationwide
Last Updated: 1/7/2020
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Mom2Mom helpline, Rutgers' University Behavioral Health Care
New Brunswick, NJ
 Phone: 877-914-6662 Crisis Line: 877-914-6662
Service Categories:
Organization Name: Rutgers' University Behavioral Health Care
(Show others in Organization)
Address:
New Brunswick, NJ
Phone: 877-914-6662
Crisis Line: 877-914-6662
Toll Free Phone: 877-914-6662
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
URL: http://www.mom2mom.us.com/
Languages Spoken: Spanish
Eligibility: Mothers of children with special needs
Services Provided: 24/7 peer-support helpline for mothers of children with special needs. Offers peer support, clinical assessment, database of trained service providers, support groups.
Source: MHP-Nationwide
Last Updated: 1/6/2020
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National Abortion Federation Hotline, NAF Hotline Fund
1090 Vermont Avenue NW
Washington, DC 20005
 Phone: 800-772-9100
Service Categories:
Organization Name: NAF Hotline Fund
(Show others in Organization)
Address:
1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Fax: 202-667-5890
Service Categories:
Crisis Helplines/Hotlines
Pregnancy-related, Other
Email: naf@prochoice.org
URL: https://prochoice.org/
Services Provided: Provides unbiased information about abortion, provider referrals, and other resources, including financial assistance.
Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
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National Sexual Assault Hotline, RAINN, Rape Abuse and Incest National Network (RAINN)
1220 L Street NW Suite 505
Washington, DC 20005
 Phone: 800-656-4673 Crisis Line: 800-656-4673
Service Categories:
Organization Name: Rape Abuse and Incest National Network (RAINN)
(Show others in Organization)
Address:
1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673
Crisis Line: 800-656-4673
Toll Free Phone: 800-656-4673
Service Categories:
Crisis Helplines/Hotlines
Email: info@rainn.org
URL: https://www.rainn.org/
Services Provided: Created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country.
Source: MHP-Nationwide
Last Updated: 5/8/2020
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National Suicide Prevention Lifeline, American Foundation for Suicide Prevention
New York, NY 10004
 Phone: 888-628-9454 Crisis Line: 800-273-8255
Service Categories:
Organization Name: American Foundation for Suicide Prevention
(Show others in Organization)
Address:
New York, NY 10004
Phone: 888-628-9454
Crisis Line: 800-273-8255
Text: 800-273-8255
TDD: 800-799-4889
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
URL: https://suicidepreventionlifeline.org/
Languages Spoken: Spanish
Eligibility: Open to everyone.
Services Provided: Suicide prevention service available to anyone in suicidal crisis or emotional distress. The National Suicide Prevention Lifeline number routes callers to the nearest accredited crisis center in the caller's area. National Suicide Prevention Lifeline calls are answered by staff at crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Chat visitors routed to a subnetwork of crisis centers accredited in providing online emotional support at: www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
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National Suicide Prevention Lifeline
Rockville, MD 20857
 Phone: 800-273-8255 Crisis Line: 8002738255
Service Categories:
Address:
Rockville, MD 20857
Phone: 800-273-8255
Crisis Line: 8002738255
Service Categories:
Crisis Helplines/Hotlines
URL: https://suicidepreventionlifeline.org/
Languages Spoken: Spanish
Eligibility: Anyone in a suicidal crisis.
Services Provided: Telephone and Online Resource: The National Suicide Prevention Lifeline is a 24 hour, toll-free suicide prevention service available to anyone in a suicidal crisis.
Source: Nationwide Suggest Providers Queue
Last Updated: 1/24/2020
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National Suicide Prevention Line, Suicide Org
122 I Street
Chula Vista, CA 91910
 Phone: 800-784-2433 Crisis Line: 800 784 2433
Service Categories:
Organization Name: Suicide Org
(Show others in Organization)
Address:
122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433
Crisis Line: 800 784 2433
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
URL: http://www.suicide.org/
Eligibility: Individuals considering suicide.
Services Provided: National suicide prevention hotline for individuals experiencing thoughts of suicide who are not in immediate danger.
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
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National Trevor Chat/Text, Trevor Project
PO Box 69232
West Hollywood, CA 90069
 Phone: 202-304-1200 Crisis Line: 866-488-7386
Service Categories:
Organization Name: Trevor Project
(Show others in Organization)
Address:
PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200
Crisis Line: 866-488-7386
Text: 202-304-1200
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
Email: info@thetrevorproject.org
URL: https://www.thetrevorproject.org/
Eligibility: LGBTQ young people under 25 years old.
Services Provided: Provides confidential, secure instant messaging and text service for LGBTQ youth; provides live help from trained volunteer counselors.

Text: TREVOR
TrevorChat: via thetrevorproject.org
Source: Nationwide Suggest Providers Queue
Last Updated: 11/6/2019
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Poison Control Call Center, Rocky Mountain Poison and Drug Center
1391 North Speer Boulevard
Denver, CO 80204
 Phone: 800-222-1222 Crisis Line: 800-222-1222
Service Categories:
Organization Name: Rocky Mountain Poison and Drug Center
(Show others in Organization)
Address:
1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222
Crisis Line: 800-222-1222
Toll Free Phone: 800-222-1222
Service Categories:
Crisis Helplines/Hotlines
Public Health Services
URL: https://www.rmpds.org/
Wheelchair Access: Yes
Services Provided: A call center which provides information to health care professionals and the public related to possible poisoning emergencies.
Source: MHP-Nationwide
Last Updated: 1/24/2020
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Polaris-National Human Trafficking Hotline, Polaris
PO Box 65323
Washington, DC
 Phone: 202-790-6300 Crisis Line: 888-373-7888
Service Categories:
Organization Name: Polaris
(Show others in Organization)
Address:
PO Box 65323
Washington, DC
Phone: 202-790-6300
Crisis Line: 888-373-7888
Text: 233733
TDD: 711
Service Categories:
Crisis Helplines/Hotlines
Victim Advocacy
Email: help@humantraffickinghotline.org
URL: https://humantraffickinghotline.org/
Wheelchair Access: Yes
Eligibility: Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.
Services Provided: A national, toll-free hotline, available to answer calls, texts, and chats from anywhere in the country, 24 hours a day, 7 days a week, every day of the year. The Hotline is not a government entity, law enforcement, or an immigration authority.
Source: MHP-Nationwide
Last Updated: 11/21/2019
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Substance Use Disorder and Mental Health Helpline, Federal Substance Abuse and Mental Health
5600 Fishers Lane
Rockville, MD 20857
 Phone: 877-726-4727 Crisis Line: 800-662-4357
Service Categories:
Organization Name: Federal Substance Abuse and Mental Health
(Show others in Organization)
Address:
5600 Fishers Lane
Rockville, MD 20857
Phone: 877-726-4727
Crisis Line: 800-662-4357
TDD: 800-487-4889
Toll Free Phone: 800-662-4357
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Addiction
Substance Use Disorder Education and Prevention
URL: https://findtreatment.gov/
Eligibility: Anyone needing information or resources on substance use disorder and mental illness.
Services Provided:

Provides services for individuals and family members facing mental and/or substance use disorders. Provides referrals to local treatment facilities, support groups and community-based organizations. Client can also order free publications and other information.
Source: MHP-Nationwide
Last Updated: 8/28/2020
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Suicide Hotline, National Hopeline Network - Kristin Brooks Hope Center
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
 Phone: 800-784-2433 Crisis Line: 800-784-2433
Service Categories:
Organization Name: National Hopeline Network - Kristin Brooks Hope Center
(Show others in Organization)
Address:
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433
Crisis Line: 800-784-2433
Toll Free Phone: 800-784-2433
Fax: 202-536-3206
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
URL: https://www.imalive.org/
Services Provided: Our focus is suicide intervention, prevention, awareness and education. We provide help and hope through online crisis chat, college campus and high school events and other educational programs. Depression is treatable. Suicide is preventable. Join and support our suicide prevention efforts today!
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
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The Deaf Hotline
Phone: 855-812-1001 Crisis Line: 855-812-1001
Service Categories:
Address:
Phone: 855-812-1001
Crisis Line: 855-812-1001
TDD: 800-787-3224
Toll Free Phone: 800-799-7233
Service Categories:
Crisis Helplines/Hotlines
Email: nationaldeafhotline@adwas.org
URL: https://thedeafhotline.org/
Languages Spoken: ASL
Services Provided:

Hotline

Offers email, video phone, and live chat services. Video phone and live chat available 24/7/365.

ADWAS & hotline advocates offer many ways to support callers as we can:

  • listen and provide emotional support
  • provide information and referrals
  • do domestic violence and sexual assault education
  • brainstorm with callers ways to keep safe
  • develop safety plans

Advocates can also work with Deaf and hearing friends and family members of Deaf survivors. Helpers can call us to learn more about intervention strategies and how to support survivors.

Support for Other Organizations

ADWAS also gives hearing domestic violence and sexual assault programs and shelters cultural training, support, education, and technical assistance to improve their accessibility for Deaf survivors. For shelters and programs that want training or information on working with Deaf survivors, they can contact us.

Information and Resources

Also offers a variety of resources, information, and support options for deaf survivors and their friends and families.
Provider Profiles:

ADWAS, in Seattle, Washington, partners with the National Domestic Violence Hotline (NDVH), in Austin, Texas, to provide DV services in American Sign Language.
Source: MHP-Nationwide
Last Updated: 8/11/2020
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Trans Lifeline
Oakland, CA
 Phone: 510-771-1417 Crisis Line: 877-565-8860
Service Categories:
Address:
Oakland, CA
Phone: 510-771-1417
Crisis Line: 877-565-8860
Toll Free Phone: 877-565-8860
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
Email: contact@translife.org
URL: https://www.translifeline.org/
Eligibility: Individuals going through problems being a transgender or gender non-conforming individuals.
Services Provided: Provides a toll free crisis hotline for transgender and gender non-conforming individuals in the United States and Canada.
Micro-grants and guidance for updating an ID-affirming gender.
Source: Nationwide Suggest Providers Queue
Last Updated: 11/6/2019
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