Crisis Helplines/Hotlines

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Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
Service Categories:
Organization Name: Gallaudet University
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Address:
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
TDD: 202-651-5052
Fax: 202-651-5054
Services Provided:

Responds to inquiries about a diverse range of topics related to deaf and hard-of-hearing children from infancy to age 21.

Source: MHP-Nationwide
Last Updated: 3/18/2021
New Brunswick, NJ
Phone: 877-914-6662 Crisis Line: 877-914-6662
Service Categories:
Organization Name: Rutgers' University Behavioral Health Care
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Address:
New Brunswick, NJ
Phone: 877-914-6662
Crisis Line: 877-914-6662
Toll Free Phone: 877-914-6662
Languages Spoken: Spanish
Eligibility: Mothers of children with special needs
Services Provided: 24/7 peer-support helpline for mothers of children with special needs. Offers peer support, clinical assessment, database of trained service providers, support groups.
Source: MHP-Nationwide
Last Updated: 1/6/2020
6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Service Categories:
Address:
6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Toll Free Phone: 800-273-8255
Eligibility: young adults with suicidal thoughts
Services Provided: Suicide prevention and mental illness; equipping America’s teens and young adults with the skills and support they need to grow into healthy, thriving adults.
Help schools evaluate and strengthen their mental health, substance abuse and suicide prevention programs and systems to safeguard individual and community health.
Develop expert resources and create powerful partnerships to ensure more teens and young adults get access to the resources and support they need to navigate life’s challenges.
Educate and equip students, families and communities to know when and how to support others who are in distress or struggling with a mental health issue.
Source: MHP-Nationwide
Last Updated: 1/7/2020
New York, NY
Service Categories:
Address:
New York, NY
Text: 741-741
Email: info@crisistextline.org
Eligibility: No restrictions.
Services Provided:

Provides a 24/7 texting line for those in crisis. Text START to 741-741. Also offers crisis support via Facebook messenger.

Crisis support in the US, Canada, the UK, and Ireland.

Accepts and trains volunteers.

Source: Nationwide Suggest Providers Queue
Last Updated: 12/11/2020
PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200 Crisis Line: 866-488-7386
Service Categories:
Organization Name: Trevor Project
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Address:
PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200
Crisis Line: 866-488-7386
Text: 678-678
Email: info@thetrevorproject.org
Eligibility:

LGBTQ young people under 25 years old.

Services Provided:

 Provides 24/7 crisis intervention and suicide prevention services to lesbian, gay, bisexual, transgender, queer & questioning (LGBTQ) young people under 25.

  • LGBTQ Helplines
  • LGBTQ Support Groups
  • General Crisis Intervention Hotlines

Text: TREVOR
TrevorChat: via thetrevorproject.org

Source: Nationwide Suggest Providers Queue
Last Updated: 7/10/2021
461 Eighth Avenue
New York, NY 10001
Phone: 800-999-2929 Crisis Line: 800-999-2929
Service Categories:
Organization Name: Covenant House
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Address:
461 Eighth Avenue
New York, NY 10001
Phone: 800-999-2929
Crisis Line: 800-999-2929
TDD: 800-999-9915
Toll Free Phone: 800-999-2929
Service Categories:
Eligibility: Open to the public
Services Provided:

A toll-free, confidential crisis hotline which helps youth in need gain immediate access to crisis and counseling services. Also a resource for parents seeking guidance about difficult family situations or for those trying to locate a runaway child.

Source: Nationwide Suggest Providers Queue
Last Updated: 3/3/2021
10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900 Crisis Line: 888-807-7250
Service Categories:
Address:
10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900
Crisis Line: 888-807-7250
Toll Free Phone: 800-273-8255
Services Provided: Suicide prevention services. Services include:
- 24/7 bilingual Crisis Line and Disaster Distress Helpline
- Crisis Chat
- Other Crisis Services
- Therapy and Support
- Training and Education
Source: Nationwide Suggest Providers Queue
Last Updated: 11/4/2019
San Francisco, CA 94119
Phone: 415-434-2437
Service Categories:
Address:
San Francisco, CA 94119
Phone: 415-434-2437
Text: 415-200-2920
Toll Free Phone: 800-628-9240
Service Categories:
Eligibility: Contact for eligibility
Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals
Source: Nationwide Suggest Providers Queue
Last Updated: 4/4/2019
195 41st Street Ste 11253
Oakland, CA 94611
Phone: 877-565-8860
Service Categories:
Address:
195 41st Street Ste 11253
Oakland, CA 94611
Phone: 877-565-8860
Service Categories:
Email: contact@translifeline.org
Eligibility:

Trans people in need of emotional support during times of crisis

Services Provided:

A trans-led organization that connects trans people to the community, support, and resources needed to survive and thrive.

  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 7/10/2021
PO Box 65323
Washington, DC 20035
Phone: 202-790-6300 Crisis Line: 888-373-7888
Service Categories:
Organization Name: Polaris
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Address:
PO Box 65323
Washington, DC 20035
Phone: 202-790-6300
Crisis Line: 888-373-7888
Text: 233733
TDD: 711
Email: help@humantraffickinghotline.org
Wheelchair Access: Yes
Eligibility:

Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.

Services Provided: The National Human Trafficking Hotline is a national, toll-free hotline, available to answer calls, texts, and chats from anywhere in the country, 24 hours a day, 7 days a week, every day of the year. The Trafficking Hotline is operated by Polaris, a non-profit, non-governmental organization working exclusively on the issue of human trafficking. The Trafficking Hotline is not a government entity, law enforcement, or an immigration authority.
Source: MHP-Nationwide
Last Updated: 6/21/2021
2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Service Categories:
Organization Name: LGBT National Help Center
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Address:
2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Toll Free Phone: 888-843-4564
Email: help@lgbthotline.org
Wheelchair Access: Yes
Eligibility:

People with questions regarding sexual orientation and/or gender identity.

Services Provided: Provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity.
Source: Nationwide Suggest Providers Queue
Last Updated: 6/17/2021
5600 Fishers Lane
Rockville, MD 20857
Phone: 800-662-4357
Service Categories:
Address:
5600 Fishers Lane
Rockville, MD 20857
Phone: 800-662-4357
TDD: 800-487-4889
Email: samhsainfo@samhsa.hhs.gov
Eligibility:

No restrictions

Services Provided: Government run website, in connection with The Substance Abuse and Mental Health Services Administration (SAMHSA). Provides information, publications, and referrals for those with substance use disorders, to treatment facilities, treatment options, information on paying for treatment, and understanding addiction and mental health.

  • Substance Use Disorder Referrals
Source: MHP-Nationwide
Last Updated: 6/3/2021
1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222 Crisis Line: 800-222-1222
Service Categories:
Organization Name: Rocky Mountain Poison and Drug Center
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Address:
1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222
Crisis Line: 800-222-1222
Toll Free Phone: 800-222-1222
Email: info@rmpds.org
Wheelchair Access: Yes
Services Provided:

A call center which provides information to health care professionals and the public related to possible poisoning emergencies.

Source: MHP-Nationwide
Last Updated: 6/21/2021
1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Service Categories:
Organization Name: NAF Hotline Fund
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Address:
1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Fax: 202-667-5890
Email: naf@prochoice.org
Services Provided:

Provides unbiased information about abortion, provider referrals, and other resources, including financial assistance.

Source: Nationwide Suggest Providers Queue
Last Updated: 6/17/2021
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433 Crisis Line: 800-784-2433
Service Categories:
Organization Name: National Hopeline Network - Kristin Brooks Hope Center
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Address:
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433
Crisis Line: 800-784-2433
Toll Free Phone: 800-784-2433
Fax: 202-536-3206
Services Provided: Our focus is suicide intervention, prevention, awareness and education. We provide help and hope through online crisis chat, college campus and high school events and other educational programs. Depression is treatable. Suicide is preventable. Join and support our suicide prevention efforts today!
Source: Help Me Grow Utah via United Way 2-1-1
Last Updated: 11/13/2019
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
Service Categories:
Address:
14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
Service Categories:
Email: yourlifeyourvoice@boystown.org
Languages Spoken: Spanish, TDD
Services Provided: Hotline for kids, teens, and young adults who are depressed, contemplating suicide, being physically or sexually abused, are on the run, addicted, threatened by gang violence, fighting with a friend or parent, or those who are facing overwhelming challenges.

  • General Crisis Intervention Hotlines
  • Suicide Prevention Hotlines
Source: Nationwide Suggest Providers Queue
Last Updated: 6/2/2021
Phone: 855-812-1001 Crisis Line: 855-812-1001
Service Categories:
Address:
Phone: 855-812-1001
Crisis Line: 855-812-1001
TDD: 800-787-3224
Toll Free Phone: 800-799-7233
Email: nationaldeafhotline@adwas.org
Languages Spoken: ASL
Services Provided:

Hotline

Offers email, video phone, and live chat services. Video phone and live chat available 24/7/365.

ADWAS & hotline advocates offer many ways to support callers as we can:

  • listen and provide emotional support
  • provide information and referrals
  • do domestic violence and sexual assault education
  • brainstorm with callers ways to keep safe
  • develop safety plans

Advocates can also work with Deaf and hearing friends and family members of Deaf survivors. Helpers can call us to learn more about intervention strategies and how to support survivors.

Support for Other Organizations

ADWAS also gives hearing domestic violence and sexual assault programs and shelters cultural training, support, education, and technical assistance to improve their accessibility for Deaf survivors. For shelters and programs that want training or information on working with Deaf survivors, they can contact us.

Information and Resources

Also offers a variety of resources, information, and support options for deaf survivors and their friends and families.

Provider Profiles:

ADWAS, in Seattle, Washington, partners with the National Domestic Violence Hotline (NDVH), in Austin, Texas, to provide DV services in American Sign Language.

Source: MHP-Nationwide
Last Updated: 8/11/2020
5600 Fishers Lane
Rockville, MD 20857
Crisis Line: 800-273-8255
Service Categories:
Organization Name: U.S. Substance Abuse and Mental Health Services Administration
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Address:
5600 Fishers Lane
Rockville, MD 20857
Crisis Line: 800-273-8255
Toll Free Phone: 800-273-8255
Eligibility:

Anyone in a suicidal crisis.

Services Provided:

Provides 24/7, free and confidential support for people in distress, prevention and crisis resources for you or your loved ones, and best practices for professionals.

Crisis Chat Service provides online emotional support at: https://suicidepreventionlifeline.org/chat/

Source: Nationwide Suggest Providers Queue
Last Updated: 8/19/2021
5600 Fishers Lane
Rockville, MD 20857
Service Categories:
Organization Name: U.S. Department of Health and Human Services
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Address:
5600 Fishers Lane
Rockville, MD 20857
Text: 1-800-985-5990
Toll Free Phone: 800-985-5990
Languages Spoken: 30+ languages
Services Provided:

Provides 24/7, 365-day-a-year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.


Source: Nationwide Suggest Providers Queue
Last Updated: 8/19/2021