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Crisis Helplines/Hotlines

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Description: Programs whose primary purpose is to maintain information about human service resources in the community and to link people who need assistance with appropriate service providers and/or to supply descriptive information about the agencies or organizations which offer services. The information and referral process involves establishing contact with the individual, assessing the individual's long and short-term needs, identifying resources to meet those needs, providing a referral to identified resources, and, where appropriate, following up to ensure that the individual's needs have been met. (TJ-3000)

If you know of a Service that should be listed but isn't, please Suggest a New Provider. If you find errors in a listing, please let us know by using the "Suggest an Edit" form on the provider's detail page.
Disclaimer...
Note: Service listings do not represent a recommendation or endorsement by the Medical Home Portal staff or its sponsoring organizations; nor do they reflect any assessment of the quality or value of a listed Service.

2-1-1 US
11240 Waples Mill Road Ste 200
Fairfax, VA 22030
Service Categories:
Crisis Helplines/Hotlines
Information & Referral Resources
Address: 11240 Waples Mill Road Ste 200
Fairfax, VA 22030
Service Categories:
Crisis Helplines/Hotlines
Information & Referral Resources
Email: 211@uww.unitedway.org
URL: http://www.211.org
Eligibility: No restrictions
Services Provided: An information and referral national 2-1-1 center with access to contact information of 2-1-1 call centers nationwide.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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AIDS/HIV Nightline
San Francisco, CA 94119
 Phone: 415-434-2437
Service Categories:
Crisis Helplines/Hotlines
Address: San Francisco, CA 94119
Phone: 415-434-2437
Text: 415-200-2920
Toll Free Phone: 800-628-9240
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.sfsuicide.org/our-programs/hiv-nightlines/
Eligibility: Contact for eligibility
Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals
Original Source: Nationwide Suggest Providers Queue
Last Updated: 4/4/2019
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Crisis Text Line
Service Categories:
Crisis Helplines/Hotlines
Address:
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.crisistextline.org
Eligibility: No restrictions.
Services Provided: Provides a 24/7 texting line for those in crisis. Text START to 741-741.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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Didi Hirsch Mental Health Services
Los Angeles, CA
 Phone: 888-807-7250
Service Categories:
Crisis Helplines/Hotlines
Crisis Intervention Mental Health
Address: Los Angeles, CA
Phone: 888-807-7250
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
Crisis Intervention Mental Health
URL: http://www.didihirsch.org/
Services Provided: Suicide prevention crisis line, crisis chat, best practices, manuals and toolkits.
8:30 - 5 M - F (PT)
Original Source: MedHome Portal
Last Updated: 10/11/2018
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Didi Hirsch Suicide Prevention Center
10277 West Olympic Blvd
Los Angeles, CA 90067
 Phone: 424-362-2900
Service Categories:
Crisis Helplines/Hotlines
Address: 10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900
Toll Free Phone: 888-807-7250
Service Categories:
Crisis Helplines/Hotlines
URL: https://didihirsch.org/services/
Services Provided: Suicide prevention services. Services include:
- 24/7 bilingual Crisis Line and Disaster Distress Helpline
- Crisis Chat
- Other Crisis Services
- Therapy and Support
- Training and Education
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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Jed Foundation (JED)
6 East 39th Street, Suite 1204
New York, NY 10016
 Phone: 212-647-7544
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Address: 6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
URL: http://www.jedfoundation.org
Eligibility: young adults with suicidal thoughts
Services Provided: Suicide prevention and mental illness; equipping America’s teens and young adults with the skills and support they need to grow into healthy, thriving adults.
Help schools evaluate and strengthen their mental health, substance abuse and suicide prevention programs and systems to safeguard individual and community health.
Develop expert resources and create powerful partnerships to ensure more teens and young adults get access to the resources and support they need to navigate life’s challenges.
Educate and equip students, families and communities to know when and how to support others who are in distress or struggling with a mental health issue.
Original Source: MedHome Portal
Last Updated: 5/22/2018
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Laurent Clerc National Deaf Education Center, Gallaudet University
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
 Phone: 202-651-5051
Service Categories:
Crisis Helplines/Hotlines
Disability Awareness Programs
Specialized Information Resources
Organization Name: Gallaudet University
Address: KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
TDD: 202-651-5052
Fax: 202-651-5054
Service Categories:
Crisis Helplines/Hotlines
Disability Awareness Programs
Specialized Information Resources
URL: http://clerccenter.gallaudet.edu/
Services Provided: Responds to inquiries about a diverse range of topics related to deaf and hard-of-hearing children from infancy to age 21.
Original Source: MedHome Portal
Last Updated: 7/16/2018
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Mom2Mom helpline, Rutgers' University Behavioral Health Care
New Brunswick, NJ
 Phone: 877-914-6662
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Organization Name: Rutgers' University Behavioral Health Care
Address: New Brunswick, NJ
Phone: 877-914-6662
Toll Free Phone: 877-914-6662
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
URL: http://ubhc.rutgers.edu/mom2mom/
Languages Spoken: Spanish speaking
Eligibility: mothers of children with special needs
Services Provided: 24/7 peer-support helpline for mothers of children with special needs. Counselors and support groups, using a "reciprocal peer support" model: the idea that people with similar experiences can assist each other.
Provider Profiles: Live Chat available
Original Source: MedHome Portal
Last Updated: 8/28/2018
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National Suicide Prevention Line
New York, NY 10001
 Phone: 888-628-9454
Service Categories:
Crisis Helplines/Hotlines
Address: New York, NY 10001
Phone: 888-628-9454
Text: 800-273-8255
TDD: 800-799-4889
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
URL: https://suicidepreventionlifeline.org/
Eligibility: Open to everyone.
Services Provided: Suicide prevention service available to anyone in suicidal crisis or emotional distress. The National Suicide Prevention Lifeline number routes callers to the nearest accredited crisis center in the caller's area. National Suicide Prevention Lifeline calls are answered by staff at over 160 certified crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Crisis Chat Service routes chat visitors to a subnetwork of crisis centers accredited in providing online emotional support at: www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx
Provider Profiles: SafeUT smartphone App. A text and tip line provides real-time crisis intervention to youth through texting and a confidential tip program. Licensed clinicians in a 24/7 CrisisLine call center respond to all incoming chats, texts, and calls by providing: supportive or crisis counseling, suicide prevention, and referral services. 1-800 273-8255
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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Rape, Abuse, and Incest National Network (RAINN)
1220 L Street NW Suite 505
Washington, DC 20005
 Phone: 800-656-4673
Service Categories:
Crisis Helplines/Hotlines
Address: 1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673
Toll Free Phone: 888-482-1118
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.rainn.org
Eligibility: Victims of sexual violence nationwide.
Services Provided: RAINN provides support for sexual assault victims and their loved ones through a 24/7 hotline and website.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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Trevor Project
PO Box 69232
West Hollywood, CA 90069
 Phone: 866-488-7386
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Address: PO Box 69232
West Hollywood, CA 90069
Phone: 866-488-7386
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Email: info@thetrevorproject.org
URL: http://www.thetrevorproject.org
Eligibility: Lesbian, Gay, Bisexual, Transgender, and Questioning (LGBTQ) Youth (13-24), or anyone in crisis
Services Provided: Provides 24/7 suicide crisis intervention assistance for youth, including LGBTQ youth, through phone, text, chat, and instant messaging, as well as educational services about suicide prevention.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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Youth Runaway Safe Line, Covenant House
461 Eighth Avenue
New York, NY 10001
 Phone: 800-999-2929
Service Categories:
Crisis Helplines/Hotlines
Crisis Intervention Mental Health
Organization Name: Covenant House
Address: 461 Eighth Avenue
New York, NY 10001
Phone: 800-999-2929
TDD: 800-999-9915
Toll Free Phone: 800-999-2929
Service Categories:
Crisis Helplines/Hotlines
Crisis Intervention Mental Health
URL: https://www.covenanthouse.org/
Eligibility: Open to the public
Services Provided: A toll-free, confidential crisis hotline which helps youth in need gain immediate access to crisis and counseling services. Also a resource for parents seeking guidance about difficult family situations or for those trying to locate a runaway child.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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