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Crisis Helplines/Hotlines

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Programs that provide immediate access to support and advice for people who are in distress with the objective of defusing the emotional impact of the crisis, ensuring the person's safety and helping the person to take the next steps toward resolving the problem. Hotlines/helplines are generally staffed by trained volunteers who are available via the telephone, email, live chat, texting and/or instant message (IM). (AIRS RP-1500.1400)

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Disclaimer...
Note: Service listings do not represent a recommendation or endorsement by the Medical Home Portal staff or its sponsoring organizations; nor do they reflect any assessment of the quality or value of a listed Service.

2-1-1 Nationwide Information and Referral
11240 Waples Mill Road Ste 200
Fairfax, VA 22030
Service Categories:
Crisis Helplines/Hotlines
Information & Referral Resources
Address: 11240 Waples Mill Road Ste 200
Fairfax, VA 22030
Service Categories:
Crisis Helplines/Hotlines
Information & Referral Resources
Email: 211@uww.unitedway.org
URL: http://www.211.org
Eligibility: No restrictions
Services Provided: An information and referral national 2-1-1 center with access to contact information of 2-1-1 call centers nationwide.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 9/10/2019
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AIDS/HIV Nightline
San Francisco, CA 94119
 Phone: 415-434-2437
Service Categories:
Crisis Helplines/Hotlines
Address: San Francisco, CA 94119
Phone: 415-434-2437
Text: 415-200-2920
Toll Free Phone: 800-628-9240
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.sfsuicide.org/our-programs/hiv-nightlines/
Eligibility: Contact for eligibility
Services Provided: AIDS/HIV Nightline services are anonymous and non-judgmental.

Emotional Support
Crisis Intervention
Caregiver Support
Grief and Bereavement support
Long-term and short-term support
Volunteers are trained to provide support for all HIV concerns.

Emotional Support for People with HIV
HIV Transmission Risk Assessment
HIV Testing Emotional Support
Prevention Education
HIV/AIDS Information
Referrals
Original Source: Nationwide Suggest Providers Queue
Last Updated: 4/4/2019
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Association for X and Y Variations (AXYS)
Mendenhall, PA 19357
 Phone: 888-999-9428
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Address: Mendenhall, PA 19357
Phone: 888-999-9428
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Email: info@genetic.org
URL: https://genetic.org/
Eligibility: For individuals with X and Y chromosome variations and their families.
Services Provided: This is a helpline only. For general inquiries, please send your phone number along with your email message. AXYS operates a number of face-to-face and online support groups.

Family Support Centers/Outreach
Information and Referral
Peer Counseling
Support Groups
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/12/2019
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Boys Town National Hotline
14100 Crawford Street
Boys Town, NE 68010
 Phone: 800-448-3000
Service Categories:
Crisis Helplines/Hotlines
Address: 14100 Crawford Street
Boys Town, NE 68010
Phone: 800-448-3000
TDD: 800-448-1833
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.boystown.org/hotline
Eligibility: Contact for specific information.
Services Provided: The Boys Town National Hotline is a 24 hour service that is providing crisis counseling, resource information and referrals to local services, with a focus on issues affecting children, teens and parents.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/8/2019
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Crisis Hotline for the Deaf
Phone: 855-812-1001
Service Categories:
Crisis Helplines/Hotlines
Address:
Phone: 855-812-1001
Toll Free Phone: 855-812-1001
Service Categories:
Crisis Helplines/Hotlines
Email: nationaldeafhotline@adwas.org
Services Provided: Available 24/7
Original Source: MHP-Nationwide
Last Updated: 8/14/2019
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Crisis Text Line
Service Categories:
Crisis Helplines/Hotlines
Address:
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.crisistextline.org
Eligibility: No restrictions.
Services Provided: Provides a 24/7 texting line for those in crisis. Text START to 741-741.
Crisis support in the US.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/17/2019
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Didi Hirsch Mental Health Services
Los Angeles, CA
 Phone: 888-807-7250
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
Address: Los Angeles, CA
Phone: 888-807-7250
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
URL: http://www.didihirsch.org/
Services Provided: Suicide prevention crisis line, crisis chat, best practices, manuals and toolkits.
8:30 - 5 M - F (PT)
Original Source: MedHome Portal
Last Updated: 10/11/2018
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Didi Hirsch Suicide Prevention Center
10277 West Olympic Blvd
Los Angeles, CA 90067
 Phone: 424-362-2900
Service Categories:
Crisis Helplines/Hotlines
Address: 10277 West Olympic Blvd
Los Angeles, CA 90067
Phone: 424-362-2900
Toll Free Phone: 888-807-7250
Service Categories:
Crisis Helplines/Hotlines
URL: https://didihirsch.org/services/
Services Provided: Suicide prevention services. Services include:
- 24/7 bilingual Crisis Line and Disaster Distress Helpline
- Crisis Chat
- Other Crisis Services
- Therapy and Support
- Training and Education
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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First Candle Grief Line, CJ First Candle
New Canaan, CT 06840
 Phone: 800-221-7437 xGrief
Service Categories:
Crisis Helplines/Hotlines
Organization Name: CJ First Candle
Address: New Canaan, CT 06840
Phone: 800-221-7437 xGrief
Service Categories:
Crisis Helplines/Hotlines
Email: info@cjfirstcandle.org
URL: https://firstcandle.org/
Eligibility: Open to all who have lost a baby
Services Provided: Provides 24 hour crisis counseling line for anyone who has lost a baby. Grief support for those who have suffered a loss due to Sudden Infant Death Syndrome and other sleep-related infant deaths and stillbirth.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
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Jed Foundation (JED)
6 East 39th Street, Suite 1204
New York, NY 10016
 Phone: 212-647-7544
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Address: 6 East 39th Street, Suite 1204
New York, NY 10016
Phone: 212-647-7544
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
URL: http://www.jedfoundation.org
Eligibility: young adults with suicidal thoughts
Services Provided: Suicide prevention and mental illness; equipping America’s teens and young adults with the skills and support they need to grow into healthy, thriving adults.
Help schools evaluate and strengthen their mental health, substance abuse and suicide prevention programs and systems to safeguard individual and community health.
Develop expert resources and create powerful partnerships to ensure more teens and young adults get access to the resources and support they need to navigate life’s challenges.
Educate and equip students, families and communities to know when and how to support others who are in distress or struggling with a mental health issue.
Original Source: MedHome Portal
Last Updated: 5/22/2018
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LGBT Hotline, LGBT National Help Center
2261 Market Street
San Francisco, CA 94114
 Phone: 888-843-4564
Service Categories:
Crisis Helplines/Hotlines
Organization Name: LGBT National Help Center
Address: 2261 Market Street
San Francisco, CA 94114
Phone: 888-843-4564
Toll Free Phone: 888-843-4564
Service Categories:
Crisis Helplines/Hotlines
Email: help@LGBThotline.org
URL: https://www.glbthotline.org/
Eligibility: People with questions regarding sexual orientation and/or gender identity.
Wheelchair Accessible: Yes
Services Provided: Provides vital peer-support, community connections and resource information to people with questions regarding sexual orientation and/or gender identity.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/15/2019
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Laurent Clerc National Deaf Education Center, Gallaudet University
KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
 Phone: 202-651-5051
Service Categories:
Crisis Helplines/Hotlines
Disability Awareness Programs
Specialized Information Resources
Organization Name: Gallaudet University
Address: KDES PAS-6, 800 Florida Ave, NE
Washington, DC 20002-3695
Phone: 202-651-5051
TDD: 202-651-5052
Fax: 202-651-5054
Service Categories:
Crisis Helplines/Hotlines
Disability Awareness Programs
Specialized Information Resources
URL: http://clerccenter.gallaudet.edu/
Services Provided: Responds to inquiries about a diverse range of topics related to deaf and hard-of-hearing children from infancy to age 21.
Original Source: MedHome Portal
Last Updated: 7/16/2018
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Mom2Mom helpline, Rutgers' University Behavioral Health Care
New Brunswick, NJ
 Phone: 877-914-6662
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Organization Name: Rutgers' University Behavioral Health Care
Address: New Brunswick, NJ
Phone: 877-914-6662
Toll Free Phone: 877-914-6662
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
URL: http://ubhc.rutgers.edu/mom2mom/
Languages Spoken: Spanish speaking
Eligibility: mothers of children with special needs
Services Provided: 24/7 peer-support helpline for mothers of children with special needs. Counselors and support groups, using a "reciprocal peer support" model: the idea that people with similar experiences can assist each other.
Provider Profiles: Live Chat available
Original Source: MedHome Portal
Last Updated: 8/28/2018
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National Abortion Federation Hotline, NAF Hotline Fund
1090 Vermont Avenue NW
Washington, DC 20005
 Phone: 800-772-9100
Service Categories:
Crisis Helplines/Hotlines
Pregnancy-related, Other
Organization Name: NAF Hotline Fund
Address: 1090 Vermont Avenue NW
Washington, DC 20005
Phone: 800-772-9100
Fax: 202-667-5890
Service Categories:
Crisis Helplines/Hotlines
Pregnancy-related, Other
Email: naf@prochoice.org
URL: https://prochoice.org/
Services Provided: Provides unbiased information about abortion, provider referrals, and other resources, including financial assistance.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
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National Alliance for Hispanic Health
1501 16th Street NW
Washington, DC 20036
 Phone: 202-387-5000
Service Categories:
Crisis Helplines/Hotlines
Address: 1501 16th Street NW
Washington, DC 20036
Phone: 202-387-5000
Toll Free Phone: 800-504-7081
Service Categories:
Crisis Helplines/Hotlines
URL: https://www.healthyamericas.org/
Eligibility: None
Services Provided: The National Alliance for Hispanic Health offers Su Familia: The National Hispanic Family Health Helpline
1-866-Su-Familia (1-866-783-2645)
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/12/2019
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National Child Sexual Exploitation Hotline, Children of the Night
14530 Sylvan Street
Van Nuys, CA 91411
 Phone: 800-551-1300
Service Categories:
Crisis Helplines/Hotlines
Homeless Shelters
Organization Name: Children of the Night
Address: 14530 Sylvan Street
Van Nuys, CA 91411
Phone: 800-551-1300
Fax: 818-908-1568
Service Categories:
Crisis Helplines/Hotlines
Homeless Shelters
Email: llee@childrenofthenight.org
URL: https://www.childrenofthenight.org/
Eligibility: Sex trafficking victims. Shelter for ages 11 to 17 only.
Services Provided: Child sexual exploitation/sex trafficking hotline and 24 bed shelter for children who are involved in sex trafficking. Onsite school and college placement program. Online high school equivalency and English as a second language.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/15/2019
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National Eating Disorders Helpline, National Eating Disorders Association
1500 Broadway Suite 1101
New York, NY 10036
 Phone: 800-931-2237
Service Categories:
Crisis Helplines/Hotlines
Specialized Information Resources
Organization Name: National Eating Disorders Association
Address: 1500 Broadway Suite 1101
New York, NY 10036
Phone: 800-931-2237
Toll Free Phone: 800-931-2237
Fax: 212-575-1650
Service Categories:
Crisis Helplines/Hotlines
Specialized Information Resources
Email: info@NationalEatingDisorders.org
URL: https://www.nationaleatingdisorders.org
Eligibility: Individuals and families affected by eating disorders.
Wheelchair Accessible: Yes
Services Provided: Provides information and treatment options for eating disorders.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
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National Sexual Assault Hotline, RAINN, Rape Abuse and Incest National Network (RAINN)
1220 L Street NW Suite 505
Washington, DC 20005
 Phone: 800-656-4673
Service Categories:
Crisis Helplines/Hotlines
Organization Name: Rape Abuse and Incest National Network (RAINN)
Address: 1220 L Street NW Suite 505
Washington, DC 20005
Phone: 800-656-4673
Toll Free Phone: 800-656-4673
Service Categories:
Crisis Helplines/Hotlines
Email: info@rainn.org
URL: https://www.rainn.org/
Services Provided: Created and operates the National Sexual Assault Hotline in partnership with more than 1,000 local sexual assault service providers across the country.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/5/2019
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National Suicide Loss Helpline, Friends for Survival
Sacramento, CA
 Phone: 916-392-0664
Service Categories:
Crisis Helplines/Hotlines
Organization Name: Friends for Survival
Address: Sacramento, CA
Phone: 916-392-0664
Toll Free Phone: (800) 646-7322
Service Categories:
Crisis Helplines/Hotlines
Email: FFS@TrueVine.net
URL: https://friendsforsurvival.org/
Eligibility: Persons affected by suicide loss.
Services Provided: Provides helpline for peer-support for persons affected by a suicide loss, skills to cope with loss, and education on the impact of suicide for the community.
Original Source: MHP-Nationwide
Last Updated: 7/2/2019
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National Suicide Prevention Lifeline
New York, NY 10004
 Phone: 888-628-9454
Service Categories:
Crisis Helplines/Hotlines
Address: New York, NY 10004
Phone: 888-628-9454
Text: 800-273-8255
TDD: 800-799-4889
Toll Free Phone: 800-273-8255
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.suicidepreventionlifeline.org
Eligibility: Open to everyone.
Services Provided: Suicide prevention service available to anyone in suicidal crisis or emotional distress. The National Suicide Prevention Lifeline number routes callers to the nearest accredited crisis center in the caller's area. National Suicide Prevention Lifeline calls are answered by staff at crisis centers across the United States who provide callers with crisis counseling and mental health referrals. Crisis Chat Service routes chat visitors to a subnetwork of crisis centers accredited in providing online emotional support at: www.suicidepreventionlifeline.org/GetHelp/LifelineChat.aspx
Original Source: Nationwide Suggest Providers Queue
Last Updated: 7/11/2019
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National Suicide Prevention Line, Suicide Org
122 I Street
Chula Vista, CA 91910
 Phone: 800-784-2433
Service Categories:
Crisis Helplines/Hotlines
Organization Name: Suicide Org
Address: 122 I Street
Chula Vista, CA 91910
Phone: 800-784-2433
Service Categories:
Crisis Helplines/Hotlines
URL: http://www.suicide.org/
Eligibility: Individuals considering suicide.
Services Provided: National suicide prevention hotline for individuals experiencing thoughts of suicide who are not in immediate danger.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/5/2019
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National Trevor Chat/Text, Trevor Project
PO Box 69232
West Hollywood, CA 90069
 Phone: 202-304-1200
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Organization Name: Trevor Project
Address: PO Box 69232
West Hollywood, CA 90069
Phone: 202-304-1200
Service Categories:
Crisis Helplines/Hotlines
National Support Services, Disab/Diag
Email: info@thetrevorproject.org
URL: https://www.thetrevorproject.org/
Eligibility: LGBTQ young people under 25 years old.
Services Provided: Provides confidential, secure instant messaging and text service for LGBTQ youth; provides live help from trained volunteer counselors.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/15/2019
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Poison Control Call Center, Rocky Mountain Poison and Drug Center
1391 North Speer Boulevard
Denver, CO 80204
 Phone: 800-222-1222
Service Categories:
Crisis Helplines/Hotlines
Public Health Services
Organization Name: Rocky Mountain Poison and Drug Center
Address: 1391 North Speer Boulevard
Denver, CO 80204
Phone: 800-222-1222
Toll Free Phone: 800-222-1222
Service Categories:
Crisis Helplines/Hotlines
Public Health Services
URL: http://www.rmpdc.org
Wheelchair Accessible: Yes
Services Provided: A call center which provides information to health care professionals and the public related to possible poisoning emergencies.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
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Polaris-National Human Trafficking Hotline, Polaris
Washington, DC
 Phone: 202-790-6300
Service Categories:
Crisis Helplines/Hotlines
Victim Advocacy
Organization Name: Polaris
Address: Washington, DC
Phone: 202-790-6300
Service Categories:
Crisis Helplines/Hotlines
Victim Advocacy
Email: help@humantraffickinghotline.org
URL: https://humantraffickinghotline.org/
Eligibility: Available to anyone needing help regarding a human trafficking situation or seeking information about human trafficking.
Wheelchair Accessible: Yes
Services Provided: Provides human trafficking hotline for victims and survivors with critical support to get help and stay safe.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/6/2019
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Substance Use Disorder and Mental Health Helpline, Federal Substance Abuse and Mental Health Helpline
5600 Fishers Lane
Rockville, MD 20857
 Phone: 877-726-4727
Service Categories:
Crisis Helplines/Hotlines
Organization Name: Federal Substance Abuse and Mental Health Helpline
Address: 5600 Fishers Lane
Rockville, MD 20857
Phone: 877-726-4727
Toll Free Phone: 800-847-4889
Fax: 301-480-1450
Service Categories:
Crisis Helplines/Hotlines
Email: findtreatment@samhsa.gov
URL: https://www.samhsa.gov/
Eligibility: Anyone needing information or resources on substance use disorder and mental illness.
Services Provided: Provides services for individuals and family members facing mental and/or substance use disorders. Provides referrals to local treatment facilities, support groups and community-based organizations. Client can also order free publications and other information.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/6/2019
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Suicide Hotline, National Hopeline Network - Kristin Brooks Hope Center
1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
 Phone: 800-784-2433
Service Categories:
Crisis Helplines/Hotlines
Organization Name: National Hopeline Network - Kristin Brooks Hope Center
Address: 1250 24th Street NW, Wuite 300
Suite 300
Washington, DC 20037
Phone: 800-784-2433
Toll Free Phone: 800-784-2433
Fax: 202-536-3206
Service Categories:
Crisis Helplines/Hotlines
URL: https://www.imalive.org/
Services Provided: Our focus is suicide intervention, prevention, awareness and education. We provide help and hope through online crisis chat, college campus and high school events and other educational programs. Depression is treatable. Suicide is preventable. Join and support our suicide prevention efforts today!
Original Source: Nationwide Suggest Providers Queue
Last Updated: 8/6/2019
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Trans Lifeline
Oakland, CA
 Phone: 510-771-1417
Service Categories:
Crisis Helplines/Hotlines
Financial Assistance, Other
National Support Services, General
Address: Oakland, CA
Phone: 510-771-1417
Toll Free Phone: 877-565-8860
Service Categories:
Crisis Helplines/Hotlines
Financial Assistance, Other
National Support Services, General
Email: contact@translife.org
URL: https://www.translifeline.org/
Eligibility: Individuals going through problems being a transgender or gender non-conforming individuals.
Services Provided: Provides a toll free crisis hotline for transgender and gender non-conforming individuals in the United States and Canada. Microgrants and guidance for updating an ID affirming gender
Original Source: Nationwide Suggest Providers Queue
Last Updated: 6/5/2019
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Youth Runaway Safe Line, Covenant House
461 Eighth Avenue
New York, NY 10001
 Phone: 800-999-2929
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
Organization Name: Covenant House
Address: 461 Eighth Avenue
New York, NY 10001
Phone: 800-999-2929
TDD: 800-999-9915
Toll Free Phone: 800-999-2929
Service Categories:
Crisis Helplines/Hotlines
Crisis Mental Health Care
URL: https://www.covenanthouse.org/
Eligibility: Open to the public
Services Provided: A toll-free, confidential crisis hotline which helps youth in need gain immediate access to crisis and counseling services. Also a resource for parents seeking guidance about difficult family situations or for those trying to locate a runaway child.
Original Source: Nationwide Suggest Providers Queue
Last Updated: 3/21/2019
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